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Course & Assessment Support

  • How many times can I submit an assessment if I keep getting it wrong?
  • Do the learners for the LLN project need to be real?
  • Can I apply for an extension?
  • How long until my work gets assessed?
  • Can I have a hard copy of my Certificate/Statement of Attainment?
  • How can I get help working on my assessment?
  • How do I print the learning guides?
  • When will my short answer questions be assessed?
  • How to use the TAE Academy Learning Resources
  • How do I delete an uploaded file?
  • Course Completion time
  • Video: Completing your assessments - Quick Guide
  • Video: Online Resources & E-Learning Quick Guide
  • I've enrolled and I don't know where to start
  • Why did I get a message that says I need to resubmit my work?
  • Do I have to get every one of the questions right?
  • How do I upload an assessment?
  • I forgot to add a file to my submission, how do I get my submission back?
  • Can I use documents and templates from my workplace?
  • I decided to use units from an accredited course. I've noticed the units don't have performance criteria on training.gov. Does this mean I need to choose different units of competency?
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