How can I get help working on my assessment?

Our friendly and professional team of trainers and assessors are available to help you on your path to success.

Between the hours of Mon-Fri 8:30am - 4:30pm AEST, you can contact someone from our TAE Team in a variety of ways: 

1. Click on the callout box at the bottom Right Hand Side of your portal to send us a helpdesk email/ticket.

2. Send a message directly to your trainer via the ‘chat room‘ in your portal dashboard.

3. Use the ‘Ask IVET a question’ link at the top Left Hand Side on your portal dashboard.

4. Call us on 1300 000 TAE (823) – follow the prompts to speak directly with a support trainer. 

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