How can I contact my trainer?

Between the hours of Mon-Fri 8:30am - 4:30pm AEST, you can contact your trainer or someone from our TAE Team in a variety of ways:

1. Click on the callout box at the bottom Right Hand Side of your portal to send us a helpdesk email/ticket. Mark the email/ticket to your trainers' attention, if you think only your specific trainer can assist with your enquiry. Your email/ticket will be answered within a couple of hours

2. Send a message directly to your trainer via the ‘chat room‘ in your portal dashboard. If you have an allocated trainer and they are on leave there may be a delay, otherwise if your trainers name in your portal is TAE TEAM, your message will be answered within a couple of hours

3. Use the ‘Ask IVET a question’ link at the top Left Hand Side on your portal dashboard.

4. Call us on 1300 000 TAE (823) – follow the prompts to speak directly with a support trainer. If we don’t pick up the first time, please leave a message and we will call you back.

5. For administration support queries Email:

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