I am having trouble logging in to the student portal

Sorry, you are having difficulties accessing your portal.

There are several factors that may be the cause, these include:

• Using the wrong username. The username is usually your first and last name together. If we already have the same name registered with our Learning Management System then your user name may also include some numbers. Please note that your username is NOT your email address.
• Ensure you are using Google Chrome or FireFox. This may affect your ability to both log in and complete your assessments.
• Ensure you are selecting log in as a ‘Student’. On the login page, it may provide you with options to log in as a coordinator, trainer or student. In this instance, you will be logging in as a student.
• Try clearing/deleting your browser history including your ‘cached’ files and media. Often Google tries to be proactive and might redirect you to the IVET Learning Management System, which is for IVET Institute’s Vet in Schools programs. If this occurs, you can log in through our TAE Training Academy website, https://taetrainingacademy.com.au and click ‘login’ in the top right-hand corner next to the IVET symbol then enter your details.
• If you are continually receiving the logged-out error message it may be an issue with the computer clock and the time zone not matching the State you are located in. If there is an error here, then our system may get confused and log you out.
• If none of these solutions rectifies the issue, then please contact one of our helpful Customer Success Officers to assist on 1300 000 823.